NO CALL/ NO TEXT/ NO SHOWS will prevent you from scheduling future appointments (NO EXCEPTIONS). NO refunds will be issued.
RESCHEDULING & CANCELLATIONS:
A minimum of 48 hours required to cancel or reschedule.DEPOSIT IS NON-REFUNDABLE. If after 48 hours, contact Adrienne to adjust appt update.
All client members have access to view, reschedule or cancel their appointment via the website on the service page through the Client Log-in. The log-In icon is found under the arrow on the Service/Pricing Page. Create an acct.
Must call if running late if beyond 15 minutes late. You may be asked to reschedule.
Please do not arrive early to your appointment. Come at the scheduled time, unless told otherwise.
The website will not allow you to schedule an appointment 24 hours before the desired day. For example: If you want to schedule the 10th, you wont be able to log in on the 9th and schedule for the 10th.
NO EXTRA PEOPLE:
DO NOT Bring Extra people to your appointment. Parent may stay or I can send a courtesy text 30 mins prior to finishing/ pick-up time. I reserve the right to ask you to reschedule if you choose to not adhere to this policy.
A deposit is required for ALL services. Deposits goes towards the final balance. Pay by credit/debit card at the time of booking. The deposit is NON-REFUNDABLE & NON-TRANSFERABLE to another person.
Deposits are transferred automatically to the new date, if you rescheduled your appt.
Remaining balance must be paid in full at the end of your service with cash or credit/ debit card. ALL major credit cards accepted. (NO CHECKS)
ATTENTION PARENTS & CLIENTS:
Very Important .....Please be sure to pack a few snacks and drink(s) to sustain you through the appointment. Most appts are 2+ hours long
Clients are not allowed to change the style the same day of appointment. You must make changes 48 hours or more prior to the appt. The style booked online is the style that will be done the day of the appt.
NO LAST MINUTE CHANGES:
Must notify me within 48 hours of style completion with concerns or maintenance request for NO FEE. If you exceed the 48 hour cut-off, then you maybe subjected to a minimum $25 service fee. Fee may be more depending on service needed.